RESOURCES
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
Join our monthly webinar series – The 2025 Customer Loyalty Playbook: Retention in the age of AI
RESOURCES
Agent Squad
Combine WhatsApp interactivity with AI-powered personalization
to attract, convert, and retain customers
We've created an AI
that works for you
that works for you
Agentic
Agents that do real jobs with tangible business results
Authentic
Interact natively in WhatsApp
with context from all your customer data
with context from all your customer data
Brand-Safe
Built-in brand protection
with multiple layers of guardrails
with multiple layers of guardrails
Proven by global brands, now available to all
Meet our ai agents
Recco
!Help customers find products they are more likely to buy based on their data, info, and preferences.
Recommend
Products
Products
Optimize for
Inbound handling, conversions, AOV
Sue Port
!Handle customer queries about information in your knowledge base, not just common questions.
Automate
FAQs & Service
FAQs & Service
Optimize for
customer satisfaction, response time
Experta
!Got a unique use case? charles can build you a custom AI agent to help fit your brand's requirements.
Whatever
you need
you need
Optimize for
Key business goals, customer retention
Recommend Products
!Help customers find products they are more likely to buy based on their data, info, and preferences.
Optimize for
Inbound handling, Conversions, AOV
Automate FAQs & Service
!Handle customer queries about information in your knowledge base, not just common questions.
Optimize for
Customer satisfaction, Response time
Whatever you need
!Got a unique use case? charles can build you a custom AI agent to help fit your brand's requirements.
Optimize for
Key business goals, Customer retention
I need an outfit for my friend’s summer party, can you help?
Yes, definitely! Do you already have an idea of what colour and style you’re looking for?
I’m thinking something pastel green, with a pattern.
Love it. How about one of these three options? I’ve got some more if you don’t like any of these.
The second one looks great!
Awesome! What’s your size?
I’m a size medium.
Perfect, just tap here to add it to your cart! And if you need anything else, just ask!
Are your product’s ingredients sourced sustainably?
Yes! All of our products are sourced sustainably from local farmers in Portugal.
Love that, but what does “sustainable” mean to you?
For us, it means that all our products are produced with 100% organic and fair trade ingredients. We work with local Portuguese farmers who use eco-friendly farming practices, and we try to minimize the distance that our ingredients have to travel before we create our products.
That’s great! I’d be interested to buy some, can you help me with that?
Absolutely, just tap on this button and head over to our online store!
Control the
customer journey
Design seamless conversational experiences by combining AI-generated journeys with scripted flows and CRM automations.
Let the agentic system select the right AI agent for each task and hand over to support systems (e.g. Zendesk, Gorgias, etc.) to keep the human in the loop.
Connect your
data sources
Give your AI Agents the brand, product and operations knowledge they need to talk like experts.
Combine your shop and CRM data with the latest AI technology to prevent hallucinations and always deliver accurate information.
Configure AI Agent personality
Fine-tune your brand voice with intuitive controls that ensure every customer interaction represents your identity perfectly.
Powerful safety guardrails prevent prompt injection while maintaining your unique tone.
Optimize AI Agent performance
Monitor the business impact of your AI Agents – track key metrics like revenue, conversion rates, and customer satisfaction alongside conversation quality metrics.
And if necessary, drill into individual customer interactions for deeper insights and control.