2025 Customer Loyalty Playbook:
Retention in the age of AI

Join senior CRM leaders monthly as we decode the evolution of customer retention in 2025 and beyond.

This webinar series from charles cuts through the hype to deliver actionable insights on leveraging AI and conversational commerce for measurable retention outcomes.

Time investment:  ⏰  45-60 minutes monthly  

When:  📅  Second Thursday of every month, 10am-11am CET

Format: 💡 Expert presentation (30-45m) + strategic Q&A (15m)

The intersection of AI and WhatsApp marketing is revolutionizing how enterprises approach customer retention.

As competition intensifies, the ability to deliver personalized, scalable conversations will separate market leaders from followers.

   🔁   Using conversational AI agents to retain your customers

   🔁   Collecting zero-party data for hyper-personalization

   🔁   Turning one-time buyers into repeat purchasers

   🔁   Engaging customers via chat along the journey

   🔁   Integrating with CDPs/CRMs and service platforms like Klaviyo, Emarsys, Zendesk etc.

   🔁  Always-on revenue with WhatsApp automation 

   ☑️   Strategic frameworks from charles experts

   ☑️   Success cases from leading brands

   ☑️   Guest speakers from leading brands and agencies

   ☑️   Engaging discussion on e-commerce news and trends

   ☑️   Live Q&A with industry specialists

Join us monthly as we explore how leading brands are reimagining customer loyalty through intelligent conversational marketing.

Limited to 150 participants per session to ensure meaningful discussion and strategic value.

Members will receive a recording of each session after it occurs.

Ready to transform your customer retention strategy?
Reserve your spot for our upcoming session.