Every conversation counts

charles is a WhatsApp marketing platform – powered by your CRM events and fully automated.

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New channel, new revenue, all automated.
WhatsApp doesn’t replace your CRM. It’s an addition that brings impressive results.

Synced with
your CRM
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See all integrations
Whatsapp
Crm use cases

Grow loyalty and revenue with WhatsApp: as in email, but more interactive and 2-way.

Birthday campaigns Abandoned carts Back-in-stock Win-Backs Loyalty program Wishlist alert
Whatsapp
Birthday greetings

Everyone loves getting birthday messages 🥳 Set up automated ongoing birthday campaigns to subscribers.

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Whatsapp
Abandoned carts

Create FOMO and complete more sales with WhatsApp – cutting through noisy email inboxes 👀

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Whatsapp
Win-backs

Wake up sleeping customers with an automatic WhatsApp campaign – for example those who haven’t purchased in the last few months.

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Whatsapp
Back in stock alerts

Send customers the good news with a quick Whatsapp notification that leads straight to a prefilled cart.

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Whatsapp
Loyalty program

Reward customers for their loyalty – they actually want to hear from you in WhatsApp 💕

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Whatsapp
Wishlist alerts

Let customers know when there’s a positive change to an item on their wishlist.

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Whatsapp
in action

WhatsApp offers marketers a simple, immediate way to communicate with customers.

Wormland WhatsApp best practices
WWF WhatsApp best practice
Baro WhatsApp best practice
Katjes WhatsApp best practice
MG WhatsApp best practice
dermalogica WhatsApp best pratices
Jack Wolfskin WhatsApp best pratices
MediaMarkt WhatsApp best practice
Optimize
for revenue

Track your WhatsApp KPIs, report to management and optimize campaigns with our comprehensive analytics dashboard.

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WhatsApp KPIs

"The integrations enable us to keep all our past data, bring it into WhatsApp, share new data and vice versa”

Louisa Schiminski, eCommerce Marketing Manager, Dermalogica

Louisa Schiminski

eCommerce manager, Dermalogica

Start with WhatsApp marketing the profitable way

Want to join brands like ABOUT YOU, MediaMarkt and l'Occitane already making WhatsApp marketing a success? charles'  is a leading WhatsApp marketing platform, built to maximize your WhatsApp revenue and ROI.

Get a free demo to find out your best use cases and how charles works. We just need a few details:

Questions?
Answers

We've gained deep knowledge from working with leading consumer brands and are always happy to share our expertise.

Will WhatsApp cannibalize my other marketing channels?

No. WhatsApp complements your other channels. As we said above, this is about sending the right message to the right person at the right time in the perfect way. With integrations like charles x Emarsys, you can easily do this – improving the customer journey and satisfication while reducing duplication and irritation.  
 

For example, use WhatsApp for exclusive, pre-sale campaigns and email for the bulk announcement.  
 
In fact, brands that add WhatsApp to email see a CLV uplift of 25% vs email only. 
 
See more on email vs WhatsApp marketing.

Can I make a profit in WhatsApp? Isn’t it expensive?

Yes, our customers make a return on campaign spend (ROCS) of around 8-10X on average. The profitability of WhatsApp marketing is unbeatable. This is largely because of the high visibility of WhatsApp notifications and the way it allows businesses to sit right beside people’s friends. Our Emarsys integration helps ensure profitability by allowing you to build targeted audiences for your WhatsApp campaigns using Emarsys' customer data. 
 

WhatsApp costs more than email initially – because Meta charges €0.07-0.10 per conversation, but the returns and engagement are far higher.   

 

See more on how to make money in WhatsApp

See WhatsApp API pricing

Is WhatsApp ready for enterprise?

Yes. Companies like us exist since 2019. Meta is investing heavily in WhatsApp for businesses. And in India and Brazil, WhatsApp is already a way of life for all consumers.

See more on WhatsApp for enterprises

 

Get your free copy of The WhatsApp Enterprise Blueprint

What is WhatsApp CRM?

WhatsApp CRM integrates WhatsApp with customer relationship management tools – allowing businesses to enhance interactions and engagement with customers directly through WhatsApp.

How can I integrate WhatsApp with my CRM?

Integrating WhatsApp with your CRM can be simplified using platforms like charles, which offers tools and features specifically designed for this purpose. Check out our integration guide for more information.

Can I use WhatsApp API for CRM?

Yes, the WhatsApp API can be used for CRM to automate conversations, send notifications, and personalize customer interactions. charles provides access and integration support for the WhatsApp API.

The GDPR logo above stands for our commitment to provide a product that can be used in line with GDPR (e.g. with built-in privacy features, data hosting in the EU). It does not stand for any specific GDPR certification.