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RESOURCES
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RESOURCES
Revenue Optimization
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Ensure every customer interaction is performance driven through A/B testing, zero-party data, powerful segmentation and detailed analytics -
Extensive integration ecosystem ensures a seamless fit into your existing tech stack for true ominchannel journeys
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Our success team is your business partner from Day 1, with deep expertise, tried-and-tested playbooks and a strong focus on helping you achieve your goals
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Creative Agency services through an in-house team to craft high-impact, creative campaigns on your behalf
Ease of use
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Intuitive, drag-and-drop interface with quick onboarding – even non-technical team members can become proficient in no time -
Always-on automations handle segmentation, personalization, and campaign execution, so you can focus on creativity
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Scale operations from zero to thousands of messages with platform stability and reliability
Security focus
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ISO Certified. charles adheres to the highest international standards for information security -
Dedicated security team using continuous monitoring, regular audits, and proactive measures
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GDPR-compliance support to help you comply with European privacy regulations
"When I looked at the possibilities with WhatsApp there were those companies that adopt a one-size-fits-all approach. But we wanted to do personalized, targeted communication, and to offer value via WhatsApp. And so when we started our journey and searched for possible WhatsApp marketing platforms, charles was more or less the only one that was relevant for us."
Tobias Stork
Head of Ecommerce and CRM
"Its not just about revenue - the feedback we get is incredible. People actually reply and say thank you. That's wild!"
Johannes Kliesch
Founder and CEO
"I really like the entire UI of the charles platform – how easy and accessible it is; everything is just so native. And the ability to automate as much as possible across different use cases to increase the efficiency on our end."
Janna Bernert
Team Lead CRM
"We were curious to see whether we could engage people further up the purchase funnel to configure an ID.3 that’s right for them. Messenger enabled people to do that in a simple and engaging way, prompting over a thousand people who’d configured an ID.3 to visit the website for more information."
Nicola Burrows
Brand Marketing Manager
"We need to find new ways to gather customer data for improved personalization. WhatsApp's interactivity is an ideal solution."
Michael Walter
Senior Direct Marketing Manager
“We’re getting a lot of guidance, consultancy and hands-on problem fixing. This is something we really appreciate and which makes charles as a company a lot easier to work with than other tools we have.”
Annika Himborn
Director Commercial Success and Controlling
"We're so happy with our decision to start with WhatsApp and go with charles. We love the tool, we're achieving our repurchasing goal and we're enjoying learning about how WhatsApp works as a marketing channel."
Elena Milosheska
CRM Manager