Journeys

WhatsApp automation

It’s easy to automate WhatsApp marketing conversations using our open canvas. Build engaging interactive flows, drive revenue and learn about customers – all automated, all in charles.

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YOUR ALWAYS-ON WhatsApp MACHINE

In Journeys, once you set up an automated WhatsApp flow, it generates turnover in the background on repeat.

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Switch your
Personalization engine
Community manager
Engagement specialist
Revenue machine
Service agent
on

Grow your business
with Journeys

send_perfect_products

Recommend
Perfect Products

Let customers lead themselves to the right product, entirely in WhatsApp. They tap buttons – like favorite color, material, budget and style – and automatically get a link to the ideal product.

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Keep customers
engaged

Set up WhatsApp messages to keep customers engaged in the background, just as you would with your email CRM strategy. For example, reactivate customers who registered 7 days ago, or who bought a similar product last season.

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automate welcome flows 

Automate WhatsApp flows that improve the customer experience and retain customers at key points in their journey – like when they land on your website or are about to leave it.

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Product discovery

Online or retail store closed? No agents present? No problem. Automate WhatsApp responses to common questions to answer the questions of your prospects.

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COLLECT customer
REVIEWS

Boost numbers of reviews and NPS score by automating WhatsApp review requests at positive moments – like right after purchase or a customer has given you a high rating for your support.

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Create brand
fans

You can get highly creative with WhatsApp automations. Stand out from the competition with interactive campaigns (like quizzes and even games) to build community and loyalty.

What’s included?

Here are just some of the key features you get with Journeys.

auto-tagging

As a customer navigates the flow, automatically store their responses and use them to fuel future marketing campaigns.

time delays

Add time gaps between messages to “humanize” the flow or automatically re-activate customers after purchasing.

optin coll

Collect opt-ins in flows to grow your subscriber base - and gather customer preferences at the same time.

condition_node

Check customers based on rules like order frequency, campaign engagement or opt-in status and funnel them into different paths.

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Track performance to find where customers drop off so you can optimize flows. 

multiple triggers

Connect your shop system and trigger a flow that keeps customers updated on their package.

http requests

Trigger your flow anytime and enrich flows with dynamic content requested from your own API endpoints.

Auto-tagging

auto-tagging
As a customer navigates the flow, automatically store their responses and use them to fuel future marketing campaigns.

Time delay

time delays

Add time gaps between messages to “humanize” the flow or automatically re-activate customers after purchasing.

Opt-in collection

optin coll
Collect opt-ins in flows to grow your subscriber base - and gather customer preferences at the same time.

Condition rules

condition_node

Check customers based on rules like order frequency, campaign engagement or opt-in status and funnel them into different paths.

Analytics

analytics-journeys
Track performance to find where customers drop off so you can optimize flows. 

Shop triggers

multiple triggers
Connect your shop system and trigger a flow that keeps customers updated on their package.

HTTP requests

http requests
Trigger your flow anytime and enrich flows with dynamic content requested from your own API endpoints.

Get a tour

tailored TO your business

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WHY JOURNEYS?

Save time

Automate answers to common questions, and hire fewer people to manage this channel.

💛

Drive conversions

You can use the customer information you gather to create more successful campaigns.

💰

Sell more

Set up ongoing marketing flows and keep selling with automation.

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How businesses benefit 
from  charles

Wanna see how it works in
WhatsApp?
TRY IT OUT
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