As a customer navigates the flow, automatically store their responses and use them to fuel future marketing campaigns.
RESOURCES
WhatsApp automation
It’s easy to automate WhatsApp marketing conversations using our open canvas. Build engaging interactive flows, drive revenue and learn about customers – all automated, all in charles.
Let customers lead themselves to the right product, entirely in WhatsApp. They tap buttons – like favorite color, material, budget and style – and automatically get a link to the ideal product.
Set up WhatsApp messages to keep customers engaged in the background, just as you would with your email CRM strategy. For example, reactivate customers who registered 7 days ago, or who bought a similar product last season.
Automate WhatsApp flows that improve the customer experience and retain customers at key points in their journey – like when they land on your website or are about to leave it.
Online or retail store closed? No agents present? No problem. Automate WhatsApp responses to common questions to answer the questions of your prospects.
Boost numbers of reviews and NPS score by automating WhatsApp review requests at positive moments – like right after purchase or a customer has given you a high rating for your support.
You can get highly creative with WhatsApp automations. Stand out from the competition with interactive campaigns (like quizzes and even games) to build community and loyalty.
Here are just some of the key features you get with Journeys.
As a customer navigates the flow, automatically store their responses and use them to fuel future marketing campaigns.
Add time gaps between messages to “humanize” the flow or automatically re-activate customers after purchasing.
Collect opt-ins in flows to grow your subscriber base - and gather customer preferences at the same time.
Check customers based on rules like order frequency, campaign engagement or opt-in status and funnel them into different paths.
Track performance to find where customers drop off so you can optimize flows.
Connect your shop system and trigger a flow that keeps customers updated on their package.
Trigger your flow anytime and enrich flows with dynamic content requested from your own API endpoints.
Auto-tagging
Time delay
Add time gaps between messages to “humanize” the flow or automatically re-activate customers after purchasing.
Opt-in collection
Condition rules
Check customers based on rules like order frequency, campaign engagement or opt-in status and funnel them into different paths.
Analytics
Shop triggers
HTTP requests